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Terms & Conditions

These Terms and Conditions govern the use of (referred to as the “Website”) and the content hosted therein. The Website is owned and operated by A Plus Clean Ltd Limited, whose registered office is located at Unit 4, Mill View Barn, Grange Road, Netley, Southampton, Hampshire, SO31 8GD. Throughout this document, “we” and “us” refer to A Plus Clean Ltd Limited.

  1. Access to Website Copy, Content, and Publications

1.1 Ownership and Usage Restrictions

All content on, including the website design, text, graphics, and software, is the exclusive property of This content is safeguarded by copyright and proprietary rights. You are strictly prohibited from copying, distributing, modifying, reproducing, selling, reverse engineering, publishing, disassembling, recompiling, decompiling, performing, uploading, transmitting, or exploiting any portion of the Website and its contents.

1.2 Downloading for Personal Use

Downloading from the Website is permissible for personal use, provided that no more than one copy is printed, and no further copies are made.

1.3 No Ownership Rights or Licenses

The usage of this website does not confer ownership rights or licenses for our trading names, trademarks, or content.

1.4 Copyright Notices

All downloads must retain all copyright notices.

1.5 Unauthorised Use

Unauthorised use of this website may result in legal claims for damages and potentially constitute a criminal offence.

1.6 External Links

From time to time, this website may feature links to other websites. These links are provided for your convenience and do not signify our endorsement or responsibility for the content on those linked websites.

    2. Discounts

2.1 Offered Discounts and Their Terms may extend various discounts, savings, and benefits concerning products or services. These offers are subject to change, time limits, and conditions as determined by at its discretion.

   3. Guarantee

3.1 Money-Back Guarantee

For certain website content and publications, we may offer a time-limited, money-back guarantee. The terms of this guarantee can be found on the respective product page at the time of purchase.

3.2 Satisfaction Guarantee

Within the guarantee period, if you are not satisfied with an product, publication, or service, will refund the purchase price. This is your sole and exclusive remedy against, and it constitutes’s sole and exclusive liability and obligation to you regarding your purchase.

  4. Exclusion/Limitation of Liability

4.1 Limitation of Liability

Notwithstanding any other provision of this agreement, and to the maximum extent permitted by applicable law:

(a)’s liability under this Agreement or otherwise is limited to the purchase price paid by you for the products. In no event will be liable for indirect, incidental, consequential, special, punitive, or exemplary loss or damage, arising from, connected with, or relating to this Agreement, the subject matter of this Agreement, any product or otherwise, under any theory of liability, regardless of any negligence or fault.

(b) In no event will’s total aggregate liability to you or any other person under this Agreement or otherwise, under any contract, negligence, strict liability, or other legal or equitable theory, regardless of any negligence or other fault or wrongdoing, exceed the purchase price paid by You to for the materials.

4.2 Exclusion of Liability

Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury.

4.3 Work Completion and Responsibility

We strive to complete all work by the agreed completion date, although we are not liable for losses incurred if timeframes are not met, nor are we obligated to offer discounts for uncompleted work.

4.4 Softwashing and Property Protection

Softwashing to through coloured renders, cladding, and other surfaces includes the use of Sodium Hypochlorite, which can damage grass and plant life due to overspray and run-off. We recommend using a plant feed during the cleaning process to prevent unwanted damage. All windows should be watertight, and we do not accept responsibility for water ingress through incorrectly fitted windows.

  5. Other Rights

The exclusion or limitation of certain liabilities may be prohibited by law in some jurisdictions.

  6. Miscellaneous

6.1 Legal Capacity

By using this website, you confirm that you are of legal age to enter into binding contracts under the laws of the jurisdiction where you reside.

6.2 Severability

If any provision of this Agreement is held to be invalid or unenforceable for any reason, then the provision will be severed from this Agreement, and the remaining provisions will continue in full force and effect without being impaired or invalidated in any way unless this would cause the Agreement to fail in its essential purpose.

6.3 Entire Agreement

This Agreement constitutes the entire agreement and understanding between you and with respect to the subject matter of this Agreement. It supersedes any and all previous communications, representations, negotiations, discussions, agreements, or understandings, whether oral or written, between you and regarding the subject matter of this Agreement.

6.4 Pricing

Purchase prices are exclusive of shipping and handling charges and any applicable taxes, customs, or duties.

  7. Functionality

7.1 Website Functionality makes no warranty that the functionality of the website will be uninterrupted or error-free. We do not guarantee that defects will be corrected or that the website or the server that makes it available will be free of viruses or any other potentially harmful or destructive elements.

  8. The Order

8.1 Validity of Proposals

If work is commissioned from and a Proposal of Works is drawn up, that Proposal shall remain valid for a period of 31 days.

8.2 Acceptance of Proposal

The Customer shall be deemed to have accepted the Proposal by placing an order with the Supplier (“the Order”) within the period specified in Clause 3.1.

8.3 Order Confirmation

All Orders for the Services shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions.

  9. Price and Payment

9.1 Price Specification

The price for the Services is as specified in the Proposal and is subject to VAT and any applicable charges outlined in the Proposal.

9.2 Payment Terms

Payment of the price shall be in the manner specified in the Proposal and shall mainly be in advance of commencement of works.

9.3 Credit Terms

In some specific cases, may extend credit terms, but makes no guarantee of providing credit to any customer. In the event of being offered a credit facility, and if the Customer fails to make any payment within 31 days of it becoming due, the Supplier shall be entitled to charge interest at the rate of 8% per month on the outstanding amounts.

9.4 Work Ownership

Ownership of all work completed under “The Order” will remain with the Supplier until all work has been paid for in full. Once full and final payment has been received, ownership will be passed to the Customer.

  10. Customer’s Obligations

10.1 Co-operation and Information

To enable the Supplier to perform its obligations, the Customer shall co-operate and provide the Supplier with any information reasonably required.

10.2 Permissions and Compliance

The Customer shall obtain all necessary permissions, licences, and consents, the cost of which shall be the sole responsibility of the Customer. The Customer shall also comply with other requirements as may be set out in the Proposal or otherwise agreed between the parties.

10.3 Notification

The Customer will inform their employees and visitors that work is being carried out on the exterior or interior surfaces of the building. No responsibility for damaged clothing or parked cars due to wind drift of cleaning solution will be accepted. The Customer should make arrangements for cars to be covered and for employees and visitors to be made aware of our operations.

10.4 Photography and Marketing

The Customer will allow A Plus Clean Ltd to take appropriate photographs and video of works being undertaken and completed, as well as before and after shots for marketing purposes on the website and other media, including but not limited to video, printed material, and social media. If the use of company logos is not allowed, it must be communicated before submitting quotations.

10.5 Sample Cleans

FREE sample cleans are offered at our discretion and are usually unavailable to first-time customers or other cleaning companies seeking sub-contractor services. Central London usually incurs a charge for sample cleaning of any type, especially when access machines are used. Charges may also apply for administration costs.

10.6 Third-Party Equipment and Property Insurance

Any access equipment hired from a third party for the building cleaning project should be insured by the Customer against loss, theft, or vandalism while left on site. Property of A Plus Clean Ltd on-site should also be insured by the Customer against loss, theft, or vandalism.

10.7 Plant and Grass Damage

Plants and grass may be slightly damaged during exterior building cleaning. While we take measures to prevent this, we do not accept responsibility for replacing damaged plants, trees, shrubs, or grass.

10.8 Electronic Device Coverage

Electronic devices such as doorbells, entry systems, and safety cameras should be covered by the Customer, and we accept no responsibility for replacing items damaged by our cleaning processes.

  11. Supplier’s Obligations

11.1 Service Standards

The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognized standards and codes of practice.

11.2 Tool and Material Responsibility

The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services. Any materials supplied shall be free of defects.

11.3 Service Guarantees

The Supplier provides the following guarantees regarding the Services carried out:

(a) All web site pages intended for anonymous access (e.g., an organisation’s public web site) will operate without browser incompatibilities for version 7 and above of Internet Explorer and Netscape. The sites will render well in version 6 and above browsers but possibly with minor cosmetic flaws. Browsers below version 4 will be able to access content but there may be degradation of appearance. The Company reserves the right to specify browser requirements for non-public administration web pages. All pages will be tested on Apple Mac and Windows PC.

(b) *Restoration Services to Powder Coated Aluminium Window Frames and Plastisol Type Cladding are guaranteed for up to 5 years provided A Plus Clean Ltd or its sub-contractors carry out a maintenance program at least every 3 months as a frequency. We use a special additive to ensure continued performance throughout the guarantee period. Unless given in writing, 3-monthly maintenance will incur charges as specified in the formal quotation.

  12. Non-Competition

12.1 Confidential Educational Materials

Educational materials supplied by, including all website content and content provided at workshops and seminars, are of a confidential nature. From time to time, may use examples of websites owned by A Plus Clean Ltd to illustrate educational points. Any attempt by the Customer to enter the markets that A Plus Clean Ltd operates in after gaining possession of such educational materials will be considered as entering into competition with

12.2 Non-Compete Agreement prohibits its customers from entering into competition with A Plus Clean Ltd based on information gleaned from its products and services.

12.3 Source Code Usage Restriction prohibits the use of the source code of any websites belonging to A Plus Clean Ltd in any other website not belonging to A Plus Clean Ltd

  13. Cancellation

13.1 Order Cancellation

The Customer may cancel an Order by notifying the Supplier by phone (02381 780305) and subsequently in writing via email within 14 days of placing an Order. In such cases, any deposit paid will be refunded in full, provided that work has not commenced on the order. If work has commenced, any reasonable recompense for work carried out will be deducted from the refund.

13.2 Delayed Cancellation

If the Customer fails to cancel the order within the time specified in Clause 13(1), any deposit paid may not be returnable.

  14. Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control. Such events or circumstances include but are not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery, or shortage or unavailability of raw materials from a natural source of supply. The party affected shall be entitled to a reasonable extension of its obligations.

We anticipate the opportunity to assist you in achieving a pristine building environment.